Terms of service

Terms of Service

Last updated: May 9, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the Zelora website, your purchase of products from Zelora, and any related services (collectively, the “Service”). By using our Service, you agree to be bound by these Terms. If you do not agree, do not use our Service.

2. Eligibility

By using our Service, you represent that you are at least 18 years of age. If you are under 18, you may only use the Service with the involvement of a parent or legal guardian who agrees to be bound by these Terms.

3. Products

Zelora sells physical products only. All product descriptions, prices, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.

4. Orders and Payment

  • By placing an order, you agree to pay the full amount stated at checkout, including all applicable taxes and shipping fees.

  • We accept payment methods displayed on our Shopify checkout. All payments are processed securely.

  • We reserve the right to cancel any order for reasons including but not limited to: product unavailability, pricing errors, or suspected fraud.

5. Shipping

We ship to addresses within the United States and other countries as indicated at checkout. Shipping times are estimates and not guaranteed. Risk of loss passes to you upon delivery to the carrier. For details, see our Shipping Policy (linked in footer).

6. Returns and Refunds

Returns are governed by our separate Return and Refund Policy (also linked in footer). By purchasing from Zelora, you agree to that policy.

7. Disclaimer of Warranties („As Is“)

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
THE SERVICE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON‑INFRINGEMENT. ZELORA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR‑FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some US states do not allow the exclusion of certain warranties, so this disclaimer may not apply to you in full.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:
IN NO EVENT SHALL ZELORA, ITS OWNERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

9. Dispute Resolution – Binding Arbitration & Informal Resolution

Informial Resolution First: Before filing any arbitration or legal claim, you agree to try to resolve the dispute informally by contacting us at shopify.maiva@gmail.com. We will also attempt to resolve the issue informally. If the dispute is not resolved within 30 days, either party may proceed to binding arbitration as described below.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms, your purchase, or the Service (including breach, interpretation, or enforceability) shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in effect at the time the claim is filed. The arbitration shall take place by video conference or, if agreed, in person in Eschborn, Germany. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

Exceptions: Either party may bring an individual action in small claims court (if eligible) or seek injunctive relief in court for intellectual property infringement, without first going to arbitration.

Class Action Waiver: All disputes shall be resolved on an individual basis only. You agree not to bring or participate in any class, consolidated, or representative action against Zelora.

Governing Law: These Terms and any dispute shall be governed by the laws of the Federal Republic of Germany, without regard to conflict‑of‑laws principles. However, the arbitration provision and any US consumer protection laws applicable to your purchase (e.g., FTC rules) will also be respected.

10. Prohibited Uses

You agree not to use the Service or any product for:

  • Any unlawful purpose or to encourage illegal activities.

  • Harassing, abusing, defaming, or threatening others.

  • Transmitting viruses, malware, or any code of a destructive nature.

  • Circumventing any security or payment verification measures.

  • Reselling or redistributing Zelora products without our prior written permission.

  • Any activity that interferes with or disrupts our Service or servers.

Violation of these prohibited uses may result in immediate termination of your access to the Service and legal action.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes are effective when posted on this page with a new “Last updated” date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

12. Contact Information

For any questions, disputes, or informal resolution requests:

Zelora
Neugasse 34
65760 Eschborn
Germany
Email: shopify.maiva@gmail.com